For customer inquries on the status of an existing order, click on Your Account and then select Order Tracking. If you have a problem with locating the status of your order or have a query we cannot help you with online, call the customer support desk on +44 (0)1305 260068
Bought something online and need to return it? Within 7 days of receipt you can post the item back to us:
Veloce Publishing Ltd
Parkway Farm Business Park
Middle Farm Way
Returning an incorrect or damaged item?
- The items must be in the original condition and packaging
- Repackage the products securely and send to the address above
- Include the reason for the return, the invoice number and your email address or telephone number. Tell us if you would like a refund or a replacement
- If we don't receive the item we can't refund you or replace it, so we recommend you obtain proof of postage
Once we receive the returned product and confirm its condition, we will apply a credit to the card used to place the order or send a replacement as requested. Please allow up to 7 workings days for processing your exchange or refund, once it has arrived back with Veloce.
Veloce Publishing aims to provide you with the best customer service possible. If for any reason you are not satisfied with your purchase, please contact us immediately by email at firstname.lastname@example.org or by telephone on +44 (0) 1305 260068 and allow us to resolve your problem.
NOTE: Your statutory rights are not affected in any way
Description of products
All details, descriptions and prices of products appearing on the Veloce Publishing website are correct at the time of input. Although we aim to keep the Veloce Publishing website as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.
To see our Terms and Conditions click here.
Helpdesk: call +44 (0)1305 260068